Privacy Policy

Pristine America Washing Effective Date: August 2, 2026 Last Updated: August 2, 2026

Pristine America Washing ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to https://pristineamericawashing.com, our online booking and quote request forms, and all phone, text message, and email communications with us.

By using our website or submitting a quote request, you agree to this Privacy Policy.

1. Who We Are

Pristine America Washing 8401 Mayland Dr, Richmond, VA 23294 Phone: (571) 291-5206 Email: contactus@pristineamericawashing.com

We provide residential and commercial exterior cleaning services, including house washing, roof cleaning, driveway and concrete cleaning, deck and fence cleaning, gutter cleaning, window cleaning, and driveway sealing, primarily in Northern Virginia.

2. Information We Collect

We only collect information that is reasonably necessary to quote, schedule, perform, and invoice your service.

Information you give us directly

Name, service address, billing address
Mobile and landline phone numbers
Email address
Details about the property and services requested (surfaces, square footage, access notes, gate codes when you provide them)
Photos or videos of your property that you upload or text to us for quoting purposes
Appointment preferences, scheduling notes, and service history
Payment information, which is processed by our third-party payment processor. We do not store full card numbers on our systems.

Information collected automatically

IP address, browser type, device type, operating system
Pages viewed, referring URL, date and time of visit
Cookie and similar technology data (see Section 8)

Information from other sources

Address, property, and mapping data from public sources and mapping providers used to estimate service area and job size
Reviews or messages you send us through third-party platforms such as Google or Facebook

We do not knowingly collect sensitive personal data, biometric data, precise geolocation beyond your service address, or information from children under 13.

3. How We Use Your Information

We use your information to:

Prepare and send estimates and quotes
Schedule, confirm, and remind you about appointments
Communicate with you about your job, including crew arrival, weather delays, and completion
Send invoices, receipts, and payment reminders
Provide customer support and respond to your questions
Maintain service records, before-and-after photos, and warranty history
Comply with legal, tax, insurance, and accounting obligations
Detect and prevent fraud and protect the security of our systems
With your separate consent, send occasional promotional offers or seasonal service reminders

4. SMS / Text Messaging Program

Pristine America Washing does not sell, rent, or share your mobile phone number, SMS opt-in data, or messaging consent with any third party.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How you opt in. You may consent to receive text messages from us in one of three ways:

Web form. On our quote request form at https://pristineamericawashing.com/book you may check an unchecked, standalone consent box agreeing to receive text messages at the number you provide. The box is never pre-checked and is not required to request a quote.
By phone. When you call us, our representative will ask whether you would like to receive your quote and appointment reminders by text and will read the applicable disclosures before any message is sent. If you decline, we will not text you.
By texting us first. If you text our published business number, you have initiated the conversation and we will reply to your inquiry.

What we send. Quotes and estimates, appointment confirmations and reminders, crew arrival and scheduling updates, service follow-ups, invoices and payment links, and customer care replies.

Message frequency varies. You will typically receive messages only in connection with an active quote or job.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt out. Reply STOP to any message at any time to unsubscribe. You will receive a single confirmation that no further messages will be sent. You may also opt out by calling (571) 291-5206 or emailing contactus@pristineamericawashing.com.

Help. Reply HELP for assistance, or contact us at (571) 291-5206 or contactus@pristineamericawashing.com.

Consent is not a condition of purchase. You may receive our services without agreeing to receive text messages.

Consent records. We retain a record of your consent, including the phone number, the date and time, the opt-in method, and the exact disclosure language shown to you.

5. How We Share Information

We share personal information only in the limited circumstances below. We do not sell your personal information, and we do not share it with third parties or affiliates for their own marketing or promotional purposes.

Who	Why
Messaging and telephony providers	To deliver SMS and voice communications you have requested
Mobile carriers	To transmit messages to your device
Scheduling, CRM, and field service software	To manage quotes, jobs, and service history
Payment processors	To process payments and issue receipts
Website hosting and analytics providers	To operate and secure our website
Accountants, insurers, and legal advisors	For accounting, insurance, and legal compliance
Government or law enforcement	When required by law, subpoena, or to protect legal rights
A successor entity	In connection with a merger, acquisition, or sale of assets, subject to this Policy

All service providers are bound by contract to use your information only to provide services to us and to protect it appropriately.

6. Photographs of Your Property

We routinely take before-and-after photographs for quality control, warranty, and dispute resolution. We may use these photos in marketing materials, on our website, or on social media only in a form that does not identify your street address or house number, unless you give us separate written permission. You may ask us not to use photos of your property for marketing at any time by emailing contactus@pristineamericawashing.com.

7. Data Retention

We keep your information only as long as reasonably necessary:

Quote requests that do not become jobs: up to 24 months
Customer and job records, invoices, and photos: up to 7 years, to satisfy tax, warranty, and insurance requirements
SMS consent and opt-out records: retained for as long as required by applicable law and carrier rules, and at least 4 years after your last interaction
Website analytics data: up to 26 months

8. Cookies and Tracking

Our website uses cookies and similar technologies to keep the site functioning, remember your form progress, and understand how visitors use the site. You can disable cookies in your browser settings, though some features of the booking form may not work correctly. We do not use your data for cross-site targeted advertising or sell it for that purpose.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

Confirm whether we process your personal data and request access to it
Request correction of inaccurate personal data
Request deletion of your personal data
Obtain a portable copy of the data you provided to us
Opt out of targeted advertising, sale of personal data, or profiling (we do not engage in these)
Withdraw consent to receive text messages at any time

Virginia residents. The Virginia Consumer Data Protection Act gives Virginia consumers these rights. To exercise them, email contactus@pristineamericawashing.com or call (571) 291-5206. We will respond within 45 days, with one 45-day extension where reasonably necessary. If we decline your request, you may appeal by replying to our decision with the word "APPEAL." We will respond to appeals within 60 days and will explain how to contact the Virginia Attorney General if you remain unsatisfied.

We will not discriminate against you for exercising any of these rights.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission, access controls limiting staff access to what is needed for their role, and vetted service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us at contactus@pristineamericawashing.com and we will delete it.

12. Third-Party Links

Our website may link to third-party sites, such as payment pages or review platforms. We are not responsible for their privacy practices. Please review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last Updated" date. Material changes affecting how we use your information will be communicated by email or text where appropriate.

14. Contact Us

Questions, requests, or complaints about this Privacy Policy:

Pristine America Washing 8401 Mayland Dr, Richmond, VA 23294 Phone: (571) 291-5206 Email: contactus@pristineamericawashing.com