Terms of Service

Pristine America Washing Effective Date: August 2, 2026 Last Updated: August 2, 2026

These Terms of Service ("Terms") govern your use of https://pristineamericawashing.com and the exterior cleaning services provided by Pristine America Washing ("we," "us," "our," or the "Company"). By requesting a quote, booking a service, texting us, or allowing us to perform work at your property, you ("Customer," "you") agree to these Terms.

Pristine America Washing 8401 Mayland Dr, Richmond, VA 23294 Phone: (571) 291-5206 Email: contactus@pristineamericawashing.com

1. Services

We provide residential and commercial exterior cleaning, which may include house washing and soft washing, roof cleaning, driveway, walkway, patio, and concrete cleaning, deck and fence cleaning, gutter cleaning and brightening, window cleaning, rust and stain treatment, and driveway sealing. The specific services, surfaces, and price for your job are set out in your written estimate, which together with these Terms forms the agreement between us.

2. Estimates and Pricing

• Estimates are based on the information and measurements you provide and on visual inspection or aerial and mapping data. Estimates are valid for 30 days unless stated otherwise.
• If on-site conditions differ materially from what was described, including greater square footage, heavy organic growth, oil or rust staining, prior coatings, or restricted access, we will notify you and provide a revised price before continuing. You may decline and cancel without charge at that point, except for any trip fee disclosed in your estimate.
• Prices exclude applicable taxes unless stated. Additional charges may apply for extreme soiling, second-story or difficult access, water supply issues, or return trips caused by conditions outside our control.

3. Scheduling, Weather, and Cancellation

• Appointment times are estimated arrival windows, not guaranteed exact times. Traffic, prior jobs, and equipment issues may shift arrival.
• We may reschedule for rain, high winds, freezing temperatures, or unsafe conditions. Weather reschedules are not a breach of these Terms and carry no penalty to either party.
• Please give us at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice, or a locked gate, inaccessible property, or no water supply on arrival, may incur a trip fee of up to $75.
• Deposits, where required for large or commercial jobs, are stated in your estimate and are refundable if you cancel more than 48 hours before the scheduled date.

4. Customer Responsibilities

Before we arrive, you agree to:

• Provide access to a working exterior water spigot with adequate pressure, and to electrical outlets if requested
• Close and secure all windows, doors, storm windows, and pet doors
• Remove or relocate vehicles, grills, patio furniture, planters, decorations, door mats, and other personal items from the work area
• Secure or remove pets from the work area for their safety
• Disclose in advance any known defects, including loose or damaged siding, failing caulk or glazing, rotted wood, damaged roofing, prior water intrusion, lead paint, faulty windows, irrigation or low-voltage lighting locations, septic components, and any surfaces that should not be cleaned
• Point out delicate landscaping, newly seeded areas, or sensitive plantings

If these steps are not completed on arrival and our crew must perform them, additional labor charges may apply, and we are not responsible for resulting damage.

5. Property Condition and Limitation of Liability

Pressure washing and soft washing act on existing conditions and can reveal or worsen pre-existing defects. You acknowledge and agree that:

• We are not responsible for damage arising from pre-existing conditions, including loose, brittle, faded, oxidized, or improperly installed siding, trim, or shingles; failing paint, stain, sealant, caulk, or grout; deteriorated or spalling concrete, mortar, or wood; damaged or improperly sealed windows and doors; or defective gutters and downspouts.
• We are not responsible for water intrusion through defective windows, doors, siding, roofing, or seals, or for resulting interior damage, mold, or mildew.
• We are not responsible for oxidation removal or "tiger striping" on aluminum, vinyl, or painted surfaces, or for the natural lightening or unevenness that cleaning may reveal.
• We are not responsible for items left in the work area, including furniture, vehicles, plants, decorations, or exterior electronics, or for damage, staining, or cleaning-solution exposure to them.
• Cleaning is not restoration. Some stains, including deep rust, oil, tannin, artillery fungus, efflorescence, and permanent discoloration, may not fully remove. We will disclose expected results in advance where we can, but complete removal is not guaranteed.
• We take reasonable precautions with landscaping, including pre-wetting and rinsing, but we are not liable for incidental damage to plants, grass, or mulch.

Our liability. Where damage is caused directly by our negligence or failure to follow accepted industry standards, we will, at our option, repair the damage or reimburse you, and our total liability for any claim is limited to the amount you paid for the service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of use, business interruption, or lost revenue. You must report any claimed damage to us in writing at contactus@pristineamericawashing.com within 5 days of service so we can inspect it.

We carry general liability insurance. A certificate of insurance is available on request.

6. Chemicals and Methods

We use professional-grade detergents, surfactants, and sodium hypochlorite solutions appropriate to each surface, applied at industry-standard dilutions. Odor during and shortly after service is normal. If any occupant has a chemical sensitivity, respiratory condition, or allergy, tell us before service so we can discuss alternatives. Keep people and pets indoors and away from the work area during service and until treated surfaces have dried.

7. Payment Terms

• Payment for residential work is due upon completion unless otherwise agreed in writing.
• Commercial and recurring accounts are due net 15 from the invoice date unless your estimate states otherwise.
• We accept the payment methods listed on your invoice. Payment links may be sent by text or email.
• Past-due balances may accrue a late fee of 1.5% per month, or the maximum permitted by Virginia law, whichever is less. Returned payments may incur a $35 fee.
• You are responsible for reasonable collection and attorney fees on amounts we must pursue.
• Chargebacks initiated without first contacting us to resolve the issue are a breach of these Terms.

8. Satisfaction and Re-Service

If you are not satisfied with a cleaned area, notify us within 5 days of completion. We will inspect and, where the concern falls within the agreed scope, re-clean the affected area at no charge. This re-service commitment is your exclusive remedy for workmanship concerns and does not cover new soiling, weather deposits, or conditions disclosed as not removable.

9. Text Messages and Communications

By providing your phone number, you agree we may contact you about your quote and job. Recurring text messages, including quotes, appointment confirmations and reminders, service updates, and invoices, are sent only with your express written consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

10. Photographs and Marketing

We may photograph or video the property before, during, and after service for quality control, documentation, and marketing. Marketing use will not identify your street address or house number without your written permission. You may opt out by emailing contactus@pristineamericawashing.com.

11. Website Use

Content on our website, including text, photographs, logos, and pricing, is owned by Pristine America Washing and may not be copied or reused without permission. You agree not to misuse the site, submit false information, or attempt to interfere with its operation. The site is provided "as is" and we make no warranty that it will be uninterrupted or error-free.

12. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, drought or water restrictions, utility failures, supply shortages, labor disruption, government action, or emergencies.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. Before filing any claim, you agree to contact us at contactus@pristineamericawashing.com and attempt in good faith to resolve the dispute for at least 30 days. Any unresolved dispute will be brought in the state or federal courts located in Virginia, and both parties consent to that jurisdiction.

14. Changes to These Terms

We may update these Terms at any time. The version in effect on the date of your estimate governs that job. Continued use of our website or services after changes are posted constitutes acceptance.

15. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remainder stays in effect. These Terms, together with your written estimate and our Privacy Policy, are the entire agreement between us and supersede any prior discussions.

16. Contact

Pristine America Washing 8401 Mayland Dr, Richmond, VA 23294 Phone: (571) 291-5206 Email: contactus@pristineamericawashing.com